and over the billing side, that’s much more horrendous! Ordered a completely new cellular phone as my contract was up for renewal on the net was alleged to get $a hundred credit rating hardly ever confirmed up sent the mobile phone via mail just how they informed me to copyright Submit and got it. I acquired a textual content concept stating they received it and my credit rating will probably be on my bill, but yet my Invoice came and they even now charge me for it. When I called. They had the audacity to say that the telephone wasn’t the phone they ended up expecting?! What other cellphone could it are already? It was their mobile phone they sent me two a long time ago?! While using the deliver it back again application?! They advised me they would check into it and e mail me again by no means got an email. They known as me back again and we’re seeking to say it was a technical dilemma with my mobile phone the identical agent that's designed to have looked after me?
• I had been bounced in between many brokers, my phone calls ended up disconnected, And that i acquired inconsistent facts about my contract and special discounts.
Back as part of your day, you experienced a preference of businesses. Now We now have megacorps that swallow each individual alternate decision up therefore you're still left with 3 alternatives spanning an entire nation, all of which collude with eachother to extort It really is customers.
Just type the details of the inquiry in the information and it will be sent into a human agent. Messaging here is asynchronous (non-Stay), so you're able to close the app or go regarding your working day even though the agent is effective in the direction of locating you a resolution.
I remaining Rogers to come back to Telus because I thought within the assure of higher service Telus technical support and fair therapy, but this expertise continues to be anything but.
As for loyalty, there is no this sort of matter any more. Experiencing the same issue with my Telus house services. I’m accomplished with them frequently expanding my settlement pricing. Likely back again to Shaw when my contract operates out.
following the agent evaluate my account he mentioned i can't give you a offer or credits such as you have now with your exiting account, so i just gave up and hangup the telephone.
I am explained to to speak to Loyalty and determination and nonetheless receiving no exactly where. I have managed to speak to 2 those who called themselves supervisors in the Philippines, who couldn't enable me.
Resolved discussions will likely be shut and saved for ninety times, and may be accessed while in the Information Centre inside the My TELUS app.
Telus has messed up on my bill multiple situations from the pastfew months. Not long ago by charging me 3 periods for a bring it back that was already returned. Then chose to go on and adjust three of my programs on their own. Initial agent I spoke to was good and tried tough to deal with The problem. He even contacted loyalty that will help. They in no way known as. I attempted to call myself and was keep without end so I hung up. Tried out another agent he said he would transfer me to loyalty than proceeded to receive upset because I would not make it possible for him to end the call when he claimed he could not transfer me.
Thank you on your focus to this make any difference. I look ahead to a prompt and satisfactory resolution.
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At the moment my cellular telephone stopped connecting to the telus community. Because of this it has taken me a forty five to sift throughout the ai gate keepers prompt's just to speak to a true individual, all even though telus ai attempts everything to not enable me to speak to a true man or woman.
The TELUS workforce acknowledges that our perform spans lots of Territories and Treaty parts and we're grateful for the normal Awareness Keepers and Elders who're with us now, all those who have gone prior to us plus the youth that inspire us.
I will cancel all the services property and mobile with Telus and inform my friends and family to take action, that was the worst practical experience I bought with Telus